Returns & Refunds Policy

Printed work made to your artwork or specification is treated as personalised or custom-made, so the 14-day change-of-mind right does not apply to it. Your rights over faulty, damaged or misdescribed goods still apply in full.

1. Right to cancel (change of mind) — 14 days

Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of receiving the goods — no reason needed.

Tell us you want to cancel within those 14 days by emailing [EMAIL].
You then have a further 14 days to send the items back.
We will refund you within 14 days of receiving the goods back, or of proof that you have sent them.

2. Refunds

Your refund will include the item price and the standard delivery cost you originally paid. If you chose a premium or express delivery upgrade, we only refund the standard rate.

Refunds are made to your original payment method. We do not charge restocking fees on standard cancellations.

3. Return postage

Change-of-mind returns: [You pay the cost of return postage / We cover return postage].
Faulty or wrong items: we always cover return postage.

4. Condition of returned items

You can inspect items as you would in a shop. If an item's value is reduced through handling beyond what is necessary to check it, we may deduct that amount from your refund.

5. Exceptions to the 14-day cancellation right

The right to cancel does not apply to:

Personalised or custom-made items, including anything printed to your artwork, dieline or specification.
Sealed hygiene products once unsealed.
Sealed audio, video or software once unsealed.
Perishable goods.

6. Faulty, damaged, or misdescribed goods

Separately from the above, under the Consumer Rights Act 2015 you have the right to:

Reject faulty goods for a full refund within 30 days of delivery.
After 30 days and up to 6 months, request a repair or replacement; if that fails, a refund.

This applies even to items normally excluded from change-of-mind returns, including printed work made to your specification, and we pay return postage for faulty goods.

7. How to return an item

Contact us at [EMAIL] with your order number.
We will confirm the return address and any instructions.
Package the item securely and send it to [LEGAL ADDRESS].
Keep your proof of postage.

8. Contact

Questions about returns? Email [EMAIL], call [PHONE], or write to [LEGAL ADDRESS]. We aim to reply within [X] working days.